SportChartz (“we”, “us”, “our”) operates the SportChartz platform, including the website at sportchartz.com, the web application at app.sportchartz.com, and associated mobile applications (collectively, the “Service”).
SportChartz is a sports analytics and education platform. We provide win probability charts, technical analysis indicators, community chat, and AI-generated game analysis articles. We do not accept or place wagers, and we are not a gambling operator.
For questions about this Privacy Policy or your personal data, contact us at:
Email: info@sportchartz.com
When you create an account, we collect:
| Data | Purpose |
|---|---|
| Email address | Account creation, login, service communications |
| Password (hashed) | Authentication (stored by Auth0, our identity provider) |
| Display name | Shown in community chat |
When you use the community chat feature, we collect:
| Data | Purpose |
|---|---|
| Chat messages (text content) | Displaying messages to other users in chat rooms |
| Media uploads (images) | Sharing images in chat |
| Message votes (up/down) | Community moderation and content ranking |
| Message reports | Community safety and moderation |
| Room subscriptions (game/team/league) | Delivering messages to the correct chat rooms |
Room subscriptions are held in memory only and are not persisted after your session ends.
Our identity provider (Auth0, operated by Okta) collects on our behalf:
| Data | Retention |
|---|---|
| Login history | 30 days (Auth0 default) |
| IP address at login | 30 days (Auth0 default) |
| Device and browser information | 30 days (Auth0 default) |
Our servers automatically collect:
| Data | Purpose | Retention |
|---|---|---|
| IP addresses | Security, abuse prevention | 30-90 days |
| Request paths and user agents | Service monitoring, debugging | 30-90 days |
| Application logs (may contain user IDs) | Debugging, service reliability | 30-90 days |
The Service stores the following data locally on your device (browser localStorage). This data is not transmitted to our servers:
| Data | Purpose |
|---|---|
| Authentication token (JWT) | Keeping you logged in |
| Chart preferences (overlays, indicators, layout) | Remembering your chart configuration |
| Selected league and team filters | Remembering your viewing preferences |
| Game favorites | Quick access to games you follow |
We use Google Tag Manager on the production application to understand how the Service is used. Analytics data may include pages visited, features used, and general usage patterns. No analytics scripts are loaded until you provide consent via our cookie consent banner.
We use the Anthropic Claude API to generate game analysis articles from sports data. The data sent to Anthropic consists of game statistics and technical analysis metrics — it does not include any personal information. Anthropic does not use this data for model training.
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing the Service (charts, analytics, chat) | Performance of contract — delivering the service you signed up for |
| Account authentication and security | Performance of contract; legitimate interest in platform security |
| Community chat moderation | Legitimate interest in maintaining a safe community |
| Service communications (account-related emails) | Performance of contract |
| Analytics and service improvement | Consent — analytics only load after cookie consent |
| Debugging and maintaining service reliability | Legitimate interest in service operation |
We do not use your data for:
Selling to third parties
Advertising or ad targeting
Profiling for automated decision-making
We share personal data only with service providers who process it on our behalf:
| Provider | Data Shared | Purpose |
|---|---|---|
| Auth0 (Okta) | Email, password (hashed), login history | Identity and authentication |
| Amazon Web Services (AWS) | All data processed by the Service | Cloud infrastructure hosting |
| Google (via GTM) | Analytics data (anonymized usage patterns) | Service analytics (with consent) |
| Anthropic | Game statistics (no personal data) | AI article generation |
All providers are bound by Data Processing Agreements (DPAs) that require them to protect your data and use it only for the purposes we specify.
We do not sell your personal data to anyone.
We use cookies and browser local storage for the following purposes:
Auth0 session cookies — required for authentication
Auth0 localStorage cache — maintains your login session
Chart preferences — remembers your overlay, indicator, and layout settings
League/team filters — remembers your viewing preferences
Google Tag Manager — tracks anonymized usage patterns for service improvement
These scripts are not loaded until you provide consent via our cookie consent banner
For full details on cookies, see our .
You can manage your cookie preferences at any time through the cookie consent banner or your browser settings.
| Data Type | Retention Period |
|---|---|
| Account information (email, display name) | Until you delete your account |
| Chat messages | Indefinite (anonymized if you delete your account — see Section 7) |
| Media uploads | Until you delete your account |
| Votes and reports | Until you delete your account |
| Auth0 login history | 30 days |
| Server/infrastructure logs | 30-90 days |
| Client-side localStorage | Until you clear your browser data |
You have the following rights regarding your personal data:
You can request a copy of all personal data we hold about you. We will provide it in a machine-readable format (JSON or CSV).
You can request correction of inaccurate personal data.
You can request deletion of your account and all associated data. When you delete your account:
Your profile information, media uploads, votes, and reports are permanently deleted
Your chat messages are anonymized — the text is preserved for conversation context, but your name is replaced with “Deleted User”
Your Auth0 account is deleted
A confirmation email is sent to your registered email address
You can request an export of your data in a structured, machine-readable format.
You can object to processing based on legitimate interest. We will stop processing unless we have compelling legitimate grounds.
Where processing is based on consent (e.g., analytics cookies), you can withdraw consent at any time by updating your preferences via the cookie consent banner.
Contact us at info@sportchartz.com with your request. We will respond within 30 days. We may ask you to verify your identity before processing your request.
We implement appropriate technical and organizational measures to protect your personal data, including:
All data transmitted between your device and our servers is encrypted using TLS/HTTPS
Passwords are hashed and never stored in plain text (managed by Auth0)
Access to production systems is restricted and authenticated
Infrastructure is hosted on AWS with industry-standard security controls No method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Our infrastructure is hosted in the United States (AWS US-East-1). If you are accessing the Service from outside the United States, including from the European Economic Area (EEA), your data will be transferred to and processed in the United States.
We rely on the following mechanisms for international data transfers:
Standard Contractual Clauses (SCCs) included in our DPAs with AWS, Auth0, and other providers
Service provider compliance with applicable data protection frameworks
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child under 18, please contact us at info@sportchartz.com and we will promptly delete it.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You can request deletion of your personal information (see Section 7).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
We do not sell your personal information. We do not share your personal information with third parties for their direct marketing purposes.
To exercise your California privacy rights, contact us at info@sportchartz.com.
We may update this Privacy Policy from time to time. When we make material changes:
We will update the “Last Updated” date and version number at the top of this page
We will notify you via a prominent notice on the Service (e.g., a banner on your next login)
For material changes that affect how we use your data, we will ask you to review and re-consent before continuing to use the Service
Your continued use of the Service after non-material updates constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:
Email: info@sportchartz.com
For privacy-specific inquiries, please include “Privacy” in your subject line.
